Oakwood theme park has responded to what it describes as “inaccuracies” relating to an incident on the Bounce ride.
On Wednesday, minor injuries were reported by guests riders when the ride performed an as-design emergency stop.
Oakwood said that it had received an “unprecedented level of interest, reporting and criticism” during the past 48 hours.
“Whilst we recognise, we cannot control what is reported in the media, or said on social media, there has been misreporting and many inaccuracies written over the last few days,” a statement read today.
“We understand that theme parks always attract a high level of interest, however we also believe in the importance of correct reporting.”
The Mirror quoted eyewitnesses as saying schoolchildren were “screaming and crying”.
The Daily Mail said that Bounce had “collapsed”, while Metro said it “fell to the floor”.
‘Context and clarity’
Oakwood released a video of Bounce’s stoppage, in order to provide what it described as “context and clarity”.
The video appears to show the ride falling into its bottom shock absorbers, which are in place for such malfunctions.
The emergency stop sequence stops the passenger gondola around 25% up the height of the structure, via sudden braking.
On Wednesday, the Welsh theme park said that guests complained of “minor lower back pain”.
Riders were checked by on site medical staff and “most” continued their day, Oakwood said.
The park added that one group “sought additional treatment locally”.
The Huss-manufactured Bounce ride closed in 2016, but reopened in 2022 following a £400,000 refurbishment.
It has remained closed since Wednesday’s incident, with Oakwood saying it intends to engage with the manufacturer.
The BBC reported that the Health and Safety Executive was making inquiries.