Editorial: Alton Towers’ poor after-sales care
Alton Towers’ staff are renowned for their friendly and helpful attitude – when you are at the park, that is. What is quite different is the level of service and care guests receive after they…
Editorials
Editorial: Asylum criticism simply too farfetched
The recent criticism of Thorpe Park’s Halloween scare maze The Asylum, is a jump to a farfetched conclusion. Now in its eighth year of operation, the attraction has recently been the target of mental health…
Editorial: Merlin’s staff are its greatest asset
It’s fair to say you would struggle to recall instances of where you have been spoken to rudely by staff at a theme park operated by Merlin Entertainments. Indeed, most people are left with lasting…
Editorial: Why theme parks should be classless
Theme parks thrived before the arrival of paid queue jumping and closer-to-entrance premium parking, so they could certainly survive without them now. The economic recession of the past five years has actually increased the amount…
Editorial: How parks get caught in religious hate
Theme parks have recently become innocent victims in viral campaigns of religious hatred and fear. False reports of ‘Muslim only’ days at Alton Towers and Chessington World of Adventures have circulated on the internet on…
Editorial: How paid queue jumps can spoil a day
Most of you who visit theme parks will be familiar with it in its various guises – Fastrack, Speedy Pass, Q-Bot, etc – but paid forms of queue jumping only serve to make everyone else’s time in queues longer.