“Awful day for my autistic son at Drayton Manor”

from Jane Jones

I sent my autistic son to Drayton Manor with his carer on Tuesday. The day before, I rang to ask if I could buy disabled tickets at the gate, and how much they were. I was told £18 each, which was fine. When they went to buy the tickets they charged them £27 each, and did not even ask what disability my son had.

So the day was awful because they didn’t have the funds to buy food and drinks. Also, the carer noticed that some other kids had a fast pass, so they didn’t have to stand in long queues – which causes a lot of stress.

My son was looking forward to this day out so much, which made us happy as he dislikes going out. The people on the ticket sales need to ask for more information and to tell us what is available.

6 comments

  1. Catherine says:

    Mike Chick – Are you really saying that theme park staff should assume that everyone has a disability and not to do so is discrimination? My son has autism but doesn’t look as if he has a disability at all. I don’t expect staff to be mind readers and am more than happy to go to a theme park armed with the necessary documentation.

    One thing that I have learned through mixing with parents with children with disabilities is that some parents (albeit a minority) have a huge sense of entitlement.

  2. Michael says:

    Surely its the responsibility of the carer to fully explain and prove the child’s disability rather than the ticket seller to read minds ? If you are expecting to pay £18 but you are being charged £27, surely you say something ?

    There is either a lot of detail missing from the story or the carer really let themselves and the child down. I don’t see why Drayton Manner should get such a public shaming given the lack of facts.

  3. Smokieno1 says:

    Maybe mum could have been clearer and organised things properly in the first place. Are we seriously expecting ticket staff to ask what the disability is if it’s not obvious and then know everything about it so all bases would be covered? No. I don’t think so…
    It’s time people started taking responsibility for themselves instead of expecting everyone else to just do everything for them. Clearly mum knows all about her child and what would be best for him. If she communicated that to Drayton Manor it would have saved a lot of unhappiness.

  4. gary woolhouse says:

    sorry to hear this, my son is autistic and we have Merlin annual passes for Alton towers, Thorpe park etc, if you have evidence of your sons disability
    via a letter, take it into guest services at any theme park and they will issue with a band to avoid the ques, hope this helps

  5. Ash says:

    Absolute rubbish, if proof is offered on the gate whether it be a card, letter etc. then the correct ticket prices will be offered. As for ‘Fast Passes’ they’re disabled access cards which are the only form of card offered at Drayton Manor and allow disabled guests ease of access on almost all rides and saves disabled guests the opportunity to avoid the long queues and make their day easier. To suggest the park discriminates towards disabled guests is outrageous and should all really get the facts before jumping on the accusation band wagon.

  6. mike chick says:

    sound like typical stereo typing they cant see this divisibility so automaticaly assuem you don’t have one. This is totally wroung and discrimination they should own up to the fault and offer a free day or compensation. they made lot people angere this year the park off disappointment and bad service