“Towers Loving Care does nothing for me”

from Stuart McNeal

Sadly the Alton Towers’ Towers Loving Care programme is doing nothing for me apart from the monorail at the car park, and Nemesis. I failed to see anything different when walking around.

I had a reply last week from Merlin Entertainments that I will get a official reply within ten working days. Will update you when I know what’s going on.

Customer service was rubbish on opening weekend sadly, and the queue for the monorail at car parks was 40 minutes.

Almost all the food outlets were closed. The only one open in Mutiny Bay was for doughnuts. All in Forbidden Valley apart from Starbucks were closed.

All in Dark Forest closed, and all in Cloud Cuckoo Land closed apart from Burger Kitchen, which was over a one-hour wait for food, it was that busy.

Ice Age has also gone to one show every hour, on the hour but apart from that nothing really tickled my fancy.

It was very clear to see that the ride closures were an issue, as there were a lot of people kicking off in the box office about it and Alton Towers’ staff were just saying ‘nothing we can do about it’ which in turn got people’s backs up more.

7 comments

  1. Will says:

    Is this the guy on twitter who does nothing but complain all the time? LOL, I thought the park looks all right so far this season. There is a lot more to see than Nemesis & Monorail refurbs :)

  2. Arthur says:

    I think your comment is extremely harsh Stuart. There were clear signs for me everywhere that the TLC was going well – lots of buildings and ride facades looked fresher with new paint – plus it’s a three year program so it’s not even completed yet.

    I have to admit, I’m finding some of the criticism towards the ride closures way over the top. Yes, it isn’t good to have rides down for long periods of time, but seriously, what did people expect? An accident on the scale of last June was undoubtedly going to lead to relatively large cuts. I feel it somewhat naive that people are surprised by the closures.

  3. Kris says:

    I was there yesterday. I don’t think you can complain about the Flume being shut down. Alton Towers always remove old rides to replace them with Secret Weapons. What I saw of the Flume yesterday was a tired old rusty ride. It had a good innings, and I am excited to see what is coming next.

    They had a massive incident last year, and numbers are down so it makes perfect sense to shorten opening hours a bit, and temporarily close a couple of rides.

    Yesterday, on a kids at school day, all the eateries I passed by were open. I do agree with the annoying games though. Growing up in Blackpool I am sick of those things and I hate “wanna win your missus a cuddly toy?” No, I don’t. My partner is not a child and we don’t need a giant stuffed toy to carry around the park.

    My only complaint was regarding Galactica. Which is a brilliant ride, the VR really does bring something new and I was giggling like a loon at how awesome it was.

    However, the queues were long. And the Alton Towers app was inaccurate. We joined the queue when it said “40 minutes” on the app. 60 minutes later and we finally got on. The ride is slowed down significantly by the cleaning of the VR headsets. They need to be wiped and placed in the bag before you get off. Then the next people come on, they dry the headsets and hand them to you. You then struggle to get them to fit securly and the employees assist you with it.

    Air was never the fastest loading ride, but this just makes it even more tortuous. And the headsets aren’t cleaned very well. There was a distracting hair on the display on my headset. Ew

  4. Kris says:

    I was there yesterday. I don’t think you can complain about the Flume being shut down. Alton Towers always remove old rides to replace them with Secret Weapons. What I saw of the Flume yesterday was a tired old rusty ride. It had a good innings, and I am excited to see what is coming next.

    They had a massive incident last year, and numbers are down so it makes perfect sense to shorten opening hours a bit, and temporarily close a couple of rides.

    Yesterday, on a kids at school day, all the eateries I passed by were open. I do agree with the annoying games though. Growing up in Blackpool I am sick of those things and I hate “wanna win your missus a cuddly toy?” No, I don’t. My partner is not a child and we don’t need a giant stuffed toy to carry around the park.

    My only complaint was regarding Galactica. Which is a brilliant ride, the VR really does bring something new and I was giggling like a loon at how awesome it was.

    However, the queues were long. And the Alton Towers app was inaccurate. We joined the queue when it said “40 minutes” on the app. 60 minutes later and we finally got on. The ride is slowed down significantly by the cleaning of the VR headsets. They need to be wiped and placed in the bag before you get off. Then the next people come on, they dry the headsets and hand them to you. You then struggle to get them to fit securly and the employees assist you with it.

    Air was never the fastest loading ride, but this just makes it even more tortuous. And the headsets aren’t cleaned very well. There was a distracting hair on the display on my headset. Ew.

  5. Swizzledeck says:

    Not sure if I’ve been to a different park but during all three visits I’ve made since opening day this season things have been very good. Tlc evident in a noticeably neater, cleaner and tidier park, plenty of food outlets open during my visits and although the number of ride closures is a tad frustrating, the perfectly acceptable ride selection of nemesis, smiler, oblivion, rita, thirteen and galactica ain’t too shabby. Admittedly ops on galactica could be quicker (I am sure this will improve with time), but elsewhere it’s top notch and thruput on smiler in particular is immense. However that is just my opinion, and the only way to be sure is to see for yourself. Just don’t drown in a sea of negativity before you go.

  6. Craig Watson says:

    Been today. Got to say I agree. TLC seems to of consisted of two tins of dulux for £25 from B and Q.

    You dont revive a park by running it into the ground. Nearly every eatery closed. Every game to fleece you of money open though. I dont need an oik shouting go on Mr give it a go. Bouncing a ball right in front of me. Shouting after you etc. I mean who wants to win a giamt bloomin banana.

    It was quiet today. Got on everything we wanted to but it was lacking. The quality Merlin Customer service and friendliness almost non existent.

    Poor employees in red struggling whilst what looked like managers in suits walking round in pairs.

    Hex closed for new attraction
    Flume closed for new attraction SW8.
    Ripsaw gone. Replaced with a £3 per go rubbish ride.
    Driving School Gone
    Charlie Gone
    Rides not opening until 11 or 12

    When you are on rides and can see ‘non public facing areas’ you could be mistaken and think they are landfill/dumps.

    Oh they have spent a few quid on a couple of new pointy arrows for the golf and a sign in front of the Towers telling you they are committed to restoring the listed building.

    They absolutely have to up their game. Less rides, shorter hours is defo NOT the answer.

    PS Galactica good but very slow loading. Nemesis STILL has it!
    PPS The longest Q except Galactica was for guest services!!!

  7. James says:

    Yikes! Sounds like it’s going downhill (pun intended)